SHORT CYCLE IN TOURISM AND AIR TRANSPORT

Approved in Notice No. (awaiting indication of the registration number of the DGES).

Course taught in partnership with ISLA Santarém – Higher Institute of Management and Administration of Santarém.

Specialist Rui Quadros rui.quadros@iseclisboa.pt

Information Request

SKILLS TO BE DEVELOPED

Coordinate and execute the operations concerning tourist and air transport activities, in particular with regard to the selection of the tourist destination, reservations/ticket sales, hosting activities, check-in, boarding, disembarkment, flights connections, handling operational irregularities and respective document and billing processing.

SPECIFIC OBJECTIVES

• Manage tourist operations in travel agencies and other operators.
• Manage bookings through computerized tourist distribution systems (GDS).
• Issue tickets regarding passenger air travel and their baggage documents.
• Coordinate and execute the processing of the imported and exported cargo.
• Manage the traffic of people, cargo and equipment, organizing the distribution of human and material resources.
• Coordinate the activities of boarding, disembarking and transit of passengers and luggage.
• Resolve or forward irregular situations related to the transit of passengers and luggage, in particular those resulting from loss or misplacement of luggage (lost & found), cancellation of flights or missed connections.
• Plan and develop tourism marketing plans for different markets and tourism products.
• Plan and develop tourism activities in line with the organization/company strategy.

TARGET AUDIENCE

+ Students who have completed secondary school (whichever path, with or without national exams)
+ Students over 23 years old (23+ access regime)
+ Students who hold a CET (Technology Specialization Course) diploma
+ Students with Higher Education diplomas (vocational retraining)

MAIN EMPLOYMENT OPPORTUNITIES

• Travel Agencies;
• Tour Operators;
• Tourism marketing companies (Tourism Management);
• Airlines (airport services);
• Technical duties in public and private entities in the tourism sector;
• Specialized projects in the leisure industry;
• Other public or private activities related to the tourist industry.

PARTNER ENTITIES

SPdH – Serviços Portugueses de Handling, SA (Groundforce); Portway – Handling de Portugal S.A.; TOP ATLANTICO-VIAGENS E TURISMO SA; RASO VIAGENS E TURISMO, SA; OMNI HAMDLING – SOCIEDADE DE APOIO A AERONAVES LDA; White Airways, S.A.; SPRINGJET.

QUALIFICATION TITLE

Professional Higher Technician in Tourism and Air Transport.

SCHEDULE

Nighttime or Daytime
* ISEC Lisboa may open night/day classes, depending on the number of students enrolled and their preferences.

STUDY PROGRAM

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COURSE’S TOTAL DURATION

2 Years

ACCESS REQUIREMENTS

+ International Student
+ Secondary School Completion
+ Students over 23 years old (23+ access regime)
+ Technology Specialization Diploma Holders – Professional Senior Technician Diploma Holders – Holders of Other Higher Education Diplomas;

PREREQUISITES

None

EQUIPMENT AND TEACHING MATERIAL

Library; computer lab; aeronautics lab; Galileo GDS system and Galileo Reservation system (via collaboration with ISLA Santarém).

ACCREDITATIONS AND DIPLOMA RECOGNITION

+ This course grants the credits to later pursue a bachelor’s degree, as provided for in Article 45, No. 1, paragraph b),Decree-Law No.65/2018 of August 16, namely concerning the Aeronautical Management and Hotel Management Bachelor’s Degrees of ISEC Lisboa. Awaiting approval from the Technical-Scientific Board.